Tireland Autopro Launches AI Agent to Save Time

For McKenzie Tireland Autopro, time is everything. As a trusted name in vehicle service, their focus is on delivering top-tier repair and maintenance—not fielding unnecessary calls that eat into their productivity. So when the shop owner noted during onboarding that they were receiving 20+ daily phone calls from customers trying to buy loose parts they don’t even sell, it became clear: something had to change.

That’s why McKenzie Tireland Autopro partnered with us to launch an AI Call Agent—a powerful, always-on solution that now filters and handles those time-consuming calls without pulling team members off the floor or away from customers.

📞 The Problem: 20 Calls a Day… for the Wrong Thing

Despite offering full mechanical services, McKenzie Tireland Autopro does not sell loose parts over the counter. Still, every day, callers would phone in hoping to buy brake lights, bulbs, sensors, and other small parts—items that aren’t stocked or sold at the shop.

These conversations, while polite, were a daily drain on resources. Staff had to pause real work—repairs, inspections, customer service—to answer calls that led nowhere. Over the course of a week, that adds up to more than 100 calls that provide no revenue and only create distraction.

Listen to An Actual Call our AI Agent Handles:

💡 The Solution: AI Agent to the Rescue

Tireland Autopro Launches AI Agent to Save Time. With the new AI Agent live and active, McKenzie Tireland Autopro no longer has to field those calls. Instead, the AI agent answers instantly, engages the caller naturally, and filters out the ones who are just looking for parts.

Here’s an example of how the AI Agent handles it:

Agent:
“Thank you for calling McKenzie Tireland Autopro. May I have your name, please?”
Caller:
“Uh, Matt.”
Agent:
“Thank you, Matt! How may I assist you today?”
Caller:
“Um, I’m actually just looking to pick up, uh, a brake light and a signal light for a 2005 JYRS.”
Agent:
“I apologize, Matt, but we do not offer parts loose at this location. If you’re looking for installation services or further assistance, I can have someone from the team contact you.”

The interaction is polite, efficient, and most importantly—automated. No employee time is wasted, and genuine customers still get the service they need.

⏱️ The Result: Time Back Where It Belongs

By automating the handling of these non-revenue-generating calls, McKenzie Tireland Autopro has freed up hours of staff time every week. That’s time now spent servicing vehicles, assisting in-store customers, and improving overall workflow.

🚗 Smarter Service Starts Here

The launch of this AI Agent isn’t just about cutting down on unnecessary calls—it’s about reclaiming focus and ensuring that every moment on the job goes toward helping the customers who truly need it.

If your shop faces the same challenge, it’s time to see what an AI Call Agent can do for you.

📲 Ready to take control of your phone lines? Contact us today to get started.

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