AI Agent Helps Diagnose RAV4 Issue
Turning Complex Calls into Clear Action Plans
When a customer is dealing with vehicle trouble, they’re not just looking for answers—they’re looking for reassurance. At AutoTrust, providing that support begins the moment the phone rings, even if the service team is tied up. That’s where the In Motion Brands AI Agent comes in.
In a recent interaction, the AI Agent helped a caller named David Delamont walk through a complex issue with his 2007 Toyota RAV4. From explaining the vehicle’s symptoms to confirming recent diagnostic history, David shared a lot of information—quickly and in detail. The AI Agent didn’t miss a beat.
The Caller’s Concern: Flashing Engine Light & Drivability Issues
David explained that his RAV4 had recently been scanned at a Toyota dealership in Red Deer. The scan identified a couple of faulty oxygen sensors and a possible air-fuel mix issue. At the time, the vehicle was still driveable. But that morning, something changed. While his wife was driving to work, the engine light began flashing, and the vehicle started hesitating when accelerating.
Understandably concerned, David called AutoTrust with two questions:
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Did the shop have the proper scanner to run a diagnostic?
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Could they help him with the needed repairs?
A Smooth, Professional Response from the AI Agent
The AI Agent greeted David and calmly asked a few follow-up questions to make sure nothing was missed. It confirmed the year and model of the vehicle, asked about warning lights, and even inquired about how long the check engine light had been on. David mentioned three lights were active: the check engine light, the four-wheel drive light, and another indicator he couldn’t recall.
Importantly, the agent didn’t rush the conversation. It took the time to confirm each detail, repeat key points for clarity, and log all the information needed for the service team to follow up with confidence.
At the end of the call, the agent confirmed that David wanted a callback to the same number and assured him that a team member would be in touch.
Watch the Full AI Call Interaction
📹 Watch how AutoTrust’s AI Agent guided this real diagnostic inquiry with professionalism and accuracy:
Why It Works: Less Pressure, More Precision
This interaction shows just how powerful the AI Agent can be in high-detail situations. Instead of pushing customers to wait or leave voicemails, it captures the full story—including repair history, vehicle behaviour, and symptoms—so that the service team can prepare before calling back.
That preparation turns into better customer service, faster diagnosis, and more efficient shop workflow.
The Takeaway: Smart Tech, Human Results
AutoTrust’s AI Agent didn’t just answer the phone—it helped David feel heard, understood, and reassured. By the time the service advisor calls him back, they’ll already know what’s going on and how they can help.
If your shop handles diagnostic inquiries or drivability complaints regularly, it’s time to consider an AI Call Agent. Because when your customer needs clarity, nothing beats being ready.
📲 Ready to put smart intake to work for your shop? Let’s talk.