AI Agent Handles Wheel Alignment Booking Request
Helping Customers Even When the Shop is Busy
At Integra Tire Whitehorse, delivering great service doesn’t just happen in the shop; it starts when a customer picks up the phone. But in a busy tire and auto repair facility, there are times when the team can’t get to the phone right away. That’s why the shop has introduced the In Motion Brands AI Call Agent, designed to ensure no call goes unanswered, even when staff are away from the desk or helping other customers.
A recent interaction with a caller named Gabriel shows just how effective this tool can be in keeping service moving forward.
A Caller with a Common Concern
Gabriel called Integra Tire Whitehorse with a straightforward request: he wanted a quote for a wheel alignment on his 2012 GMC Acadia. His concern was clear; the steering wheel sat about 10 degrees off-center while driving. While the vehicle wasn’t pulling to one side, the issue was noticeable and affecting the driving experience.
Instead of getting a voicemail or waiting on hold, Gabriel was greeted immediately by the AI Agent, who introduced itself and asked how it could assist. When Gabriel mentioned the alignment, the Agent asked a few quick but essential follow-up questions, confirming the year, make, and model of the vehicle, the specific symptom (an off-center steering wheel), and his availability for an appointment.
Gabriel mentioned that he was hoping to book something for next week, or as soon as possible, whichever came first. The AI Agent then confirmed his callback number and assured him that a team member would be in touch.
Watch the Real Call
📹 Watch how the AI Agent at Integra Tire Whitehorse professionally handled Gabriel’s alignment inquiry:
Streamlined, Professional Customer Service
This interaction might seem simple, but it reflects just how much value an AI Agent can bring to the service experience. Instead of asking customers to wait or call back, the AI takes the initiative, gathers the right details, and ensures the team has everything they need to respond quickly and effectively.
For service advisors, this means less time spent collecting basic intake information and more time spent preparing accurate quotes, checking alignment bay availability, and making meaningful connections during the callback.
For customers like Gabriel, this means getting help right away, even when the shop is busiest.
Modern Tools for Modern Shops
Integra Tire Whitehorse is showing how technology can support, not replace, real customer service. With an AI Agent handling initial intake, the shop ensures no opportunity slips through the cracks, and every customer feels heard and helped.
Whether it’s a quote, a booking, or just a quick question, the AI Agent makes sure your team has everything they need to deliver the right solution without missing a beat.
📲 Want to see how AI can help your shop stay responsive around the clock? Let’s connect.