Tire and Auto AI Agent Captured a Missed BMW Brake Flush Lead
In the fast-paced world of auto service, every missed call can mean a missed opportunity. At In Motion Brands (IMB), we believe no lead should ever slip through the cracks — especially when the caller is ready to spend and just needs someone to listen. That’s why our AI Service Advisor is designed not just to answer calls, but to engage, qualify, and convert — just like your best team member would.
A recent real-world example from Arlington Auto and Tire demonstrates exactly how this works.
📞 The Missed Call That Could Have Been Lost
A customer called in with a specific inquiry: he needed a brake fluid flush on his 2020 BMW X3. The call came in while the shop team was busy — a common scenario at peak hours. In the past, this might have gone to voicemail, or worse, been unanswered completely.
But not this time.
Our AI Agent picked up immediately, delivering a warm, professional greeting:
Agent: Thank you for calling Arlington Auto and Tire. May I have your name, please?
Caller: Jonathan Hornfield.
Agent: Thank you, Jonathan! How may I assist you today?
Caller: I was calling to see if you guys did brake fluid changes on a 2020 BMW X3.
The AI responded not only with an affirmative answer but also provided a helpful explanation of what the service involves — something many human agents might skip in the rush:
Agent: We do perform brake fluid flush and replacement services, which involve removing old brake fluid and replacing it with new fluid to ensure responsive braking and prevent moisture contamination.
Then it did something even smarter: it confirmed the exact model, ensuring accuracy and avoiding confusion to save time:
Agent: Did you mean a 2020 BMW X3, X5, or another model?
Caller: X3.
🔍 Smart, Humanlike Interaction — Without a Human
The conversation continued, with the caller asking for pricing. Since the AI is designed to triage — not replace service advisors — it handled the situation perfectly:
Agent: I assist when the team is busy, so I don’t have pricing information. Let me have an expert call you back with those specific details. Would you like someone to call you back at the number you’re calling from, a different number, or an email?
The customer confirmed their callback number, and the AI closed out the call with professionalism and clarity:
Agent: Perfect. A member of our team will get back to you as soon as they can. Thank you for choosing Arlington Auto and Tire. Have a great day!
💡 The Outcome: Lead Captured, Sale Saved
This wasn’t just a polite interaction — it was a fully qualified service lead, captured at a moment when no one else was available. The AI:
- Identified the service requested
- Confirmed the vehicle model
- Handled the appointment prep
- Captured contact info
- Prepped the team to close the deal
What could have been a lost call became a revenue opportunity — all thanks to the AI Agent stepping in instantly.
🧠 Why This Matters
For tire and auto businesses, calls like this happen every day — and without AI, many are missed, sent to voicemail, or mishandled due to busyness at the counter. IMB’s AI Service Advisor ensures that:
- Every caller is heard and helped
- Leads are captured and pre-qualified
- Human teams stay focused on high-value tasks
🚀 Final Word
This call is more than just a success story — it’s proof that AI can protect your revenue and your reputation. When your team is unavailable, our AI Agent is always ready to jump in, ask the right questions, and keep business flowing.