Tire and Auto AI Agent Saves Time – Loose Parts
In today’s fast-paced service environment, every minute counts. Whether you’re running a tire shop, auto repair facility, or handling fleet clients, time spent on non-revenue-generating calls adds up fast. At In Motion Brands (IMB), we understand this reality, and that’s exactly why our AI Service Advisor was built — to save time, streamline operations, and focus your team’s energy where it matters most.
A recent interaction at Tireland Autopro perfectly illustrates the everyday value our AI Agent delivers.
The Call: A Common But Costly Distraction
Here’s the transcript from a call our AI Agent handled:
Agent: Thank you for calling McKenzie Tireland Autopro. May I have your name, please?
Caller: Yeah. My name is Tom.
Agent: Thank you, Tom! How may I assist you today?
Caller: I’m looking for Hyundai Santa Fe parts.
Agent: Sure! Are you looking for the parts only, or do you need them installed as well?
Caller: Only part.
Caller: I have part number.
Agent: I apologize, but we do not offer parts loose at this location due to insurance reasons. If there’s anything else I can assist you with, feel free to let me know!
Caller: That’s all. Thank you.
Agent: You’re welcome! Thank you for calling McKenzie Tireland Autopro. Have a great day!
The Impact: A Quick Exit Without Disruption
This was a non-serviceable inquiry — a customer looking for loose parts, which the shop doesn’t provide. If this call had been answered by a front-line team member, it would have pulled them away from helping paying customers, creating unnecessary delay and distraction.
Instead, our AI Agent handled the entire interaction in under 60 seconds, without ever bothering a staff member.
Why This Matters
Time savings on “dead-end” calls like these is one of the most underestimated forms of value AI provides to tire and auto shops. Here’s why it matters:
- Reduces Distractions: Front counter staff stay focused on in-shop customers or service writing.
- Improves Customer Experience: No more “let me check” or placing callers on hold for simple no-go answers.
- Protects Your Team’s Capacity: You can handle more high-value conversations per day.
- Consistent Messaging: The AI delivers the same professional, compliant message every time — no accidental misinformation.
Built for the Realities of Shop Life
This isn’t just about automation — it’s about relieving the pressure on human teams. Our AI understands not only what callers are saying, but also what the shop actually offers, and when to bow out gracefully.
In this case, the AI:
- Recognized the nature of the request
- Asked a smart follow-up to clarify
- Delivered a precise, brand-safe refusal
- Closed the call politely and efficiently
This is the kind of micro-efficiency that, over hundreds of calls per month, becomes a measurable performance edge.
The Bottom Line
At In Motion Brands, we’re building AI solutions that reflect the real daily challenges of independent tire and auto repair businesses. Whether it’s capturing missed appointments, answering basic FAQs, or — like in this case — filtering out time-wasting calls, our AI Service Advisor is doing more than answering the phone.
It’s protecting your time, your staff, and your bottom line.