Rapid Response in Action: Quinte West Tirecraft Assists Waste Connections of Canada
In the world of commercial fleet operations, every minute matters. When one truck is sidelined, it can cause a ripple effect through the entire schedule. That’s why quick, effective communication is so vital — and why In Motion Brands’ AI Agent “Karen” at Quinte West Tirecraft played a crucial role when Waste Connections of Canada needed urgent assistance.
On an otherwise routine day, Mike, a driver for Waste Connections of Canada, found himself stranded in Trenton with a flat tire. Wasting no time, he called Quinte West Tirecraft seeking help:
“Agent: Thank you for calling Quinte West Tirecraft. My name is Karen. May I have your name, please?”
“Caller: Mike.”
“Agent: Thank you, Mike! How may I assist you?”
“Caller: I am with Waste Connections of Canada. And I am in Trenton. I have a flat tire.”
Karen quickly identified the situation and gently prompted Mike for further details. Mike offered up critical information without delay — not just his company and location but also the specific tire size needed to resolve the issue.
“Caller: It is three fifteen slash eighty are twenty-two point five.”
Karen confirmed the details, ensuring nothing was missed:
“Agent: Got it! The tire size is three fifteen slash eighty are twenty-two point five. Is there anything else I should let the team know?”
Mike further clarified his exact location: “I am sitting right across from the WM Dome. In the very nice, big empty parking lot for them.”
With all the necessary details collected, Karen informed Mike that a team member would be in touch as soon as possible and confirmed that his callback would go to the same number he had called from.
While the call itself lasted only a few minutes, the impact was significant. Thanks to the seamless interaction and fast information capture by In Motion Brands’ AI Agent, Quinte West Tirecraft’s team could mobilize faster — saving time, reducing stress for the driver, and keeping Waste Connections’ operations on track.
Moments like these showcase the real-world value of having a smart AI Agent in place. Without Karen stepping in, Mike might have faced long hold times, missed callbacks, or delays that could have cascaded into bigger operational problems. Instead, he experienced responsive service that understood urgency, captured the important facts, and set a solution in motion.
For commercial clients like Waste Connections, the difference between downtime and uptime often comes down to how quickly and accurately their needs are addressed. Thanks to In Motion Brands and Quinte West Tirecraft, Mike got the help he needed without frustration or wasted time.
At Quinte West Tirecraft, it’s clear: customers can expect service that moves as fast as they do — and with In Motion Brands’ AI support, no flat tire or urgent request goes unanswered.
Video:
When a Waste Connections driver faced a flat tire in Trenton, Quinte West Tirecraft — powered by In Motion Brands’ AI — acted fast. See how quick, accurate service made all the difference to keep operations rolling.