AI Agent Is Revolutionizing Customer Service
How AI Agent Is Revolutionizing Customer Service in Auto Repair: A Real Call Example
IMB’s AI Agent Is Revolutionizing Customer Service. In an industry where trust, accuracy, and responsiveness are everything, automotive shops are turning to smart technology to enhance the customer experience. A recent interaction at Big O Tires Victoria and Downtown Garage perfectly illustrates how the AI Call Agent from In Motion Brands delivers timely answers, builds customer confidence, and eases the workload on busy shop teams — all outside of regular hours.
Let’s walk through how this intelligent assistant handled a real customer question with clarity and professionalism.
The Question: A Curious (and Common) Tire Concern
Joe, a customer, called in on a Sunday with what he thought might be a “funny question.” His dad had recently gotten two new tires installed, and Joe noticed the new ones were placed on the back axle — not the front. Understandably, he wondered why. Isn’t it typical to put new tires on the front?
With no human receptionist answering, Joe was greeted instead by the AI Agent. What followed was a natural, respectful, and well-informed exchange that left Joe feeling reassured and informed.
The Response: Calm, Clear, and Backed by Industry Best Practices
Without skipping a beat, the AI Call Agent addressed Joe by name, calmly explained the standard tire installation procedure, and clarified that new tires are generally installed on the rear axle — even if only two are being replaced.
Why? Because better rear traction helps prevent oversteering and improves vehicle stability, especially in wet or slippery conditions. This kind of expert-backed explanation would typically require a trained service advisor — but the AI Agent handled it seamlessly.
Even more impressive, the Agent offered to escalate the conversation to a team member for further clarification if needed, giving Joe the choice to speak to a human while still respecting his time and preference.
Joe’s response? Simple:
“You’ve answered my question.”
Why This Matters: Real-Time Support, Even When Staff Are Busy or Off the Clock
This isn’t just a cool tech story — it’s a customer experience win. Here’s what this interaction proves:
✅ Speed & Convenience: Joe got an answer right away, without waiting for a callback or navigating a phone tree.
✅ Accuracy: The AI delivered the correct industry-standard answer, reinforcing the shop’s credibility.
✅ Availability: Whether during lunch rush or after closing, the AI Agent is always on.
✅ Professionalism: The tone was polite, friendly, and human-like — never robotic or dismissive.
The Bottom Line: AI That Works for You and Your Customers
For shops like Big O Tires and Downtown Garage, the AI Call Agent from In Motion Brands isn’t just a tool — it’s an extension of the team. It allows shops to:
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Capture more leads
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Answer common questions
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Reduce missed calls
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Improve customer satisfaction
And all at a fraction of the cost of adding another staff member.
Want to see it in action?
(915) 312-0382 – Tire and Auto Demo. Ask for a quote on tires to experience the qualifying process.
(226) 779-6251 – In Motion Brands. Ask about services or if we sell tires (which we do not like getting calls for).
(226) 243-6811 – Real Estate Demo. Ask about services. Mention you are thinking about selling. Ask how your home would get valued.
(289) 812-5089 – National Massage Clinic Demo. Ask about types of massage & recommendations based on your age and how you feel.
(548) 708-6107 – Our CEO’s AI Executive Assistant which is an extreme example of customization. Really push her to have him call you back. Ask what she thinks of his name!
Make sure to leave an email or cell phone number so we can send you what the business Owners and/or Managers receive!
Contact us for more!