Simple Call Shows the Power of an AI Service Advisor
Removing Distractions, One Call at a Time
In today’s fast-moving world, service advisors are often pulled in many directions—helping customers at the counter, updating repair orders, and answering back-to-back phone calls. But what if they didn’t have to take every call? What if the routine ones could be handled automatically, without sacrificing professionalism or customer care?
That’s exactly what happened when Otto, an AI Service Advisor powered by In Motion Brands, answered a simple but common customer request.
A Straightforward Call with a Smart Solution
A customer called in with a quick question: he had an appointment scheduled for Monday morning and wanted to know if he could drop off his car earlier, on Friday.
Otto responded just like a trained service advisor would:
- Confirmed the customer’s identity.
- Clarified the requested drop-off date.
- Provided clear instructions on where to leave the keys (in the Drop Box).
- Reassured the customer that the team would follow up after inspection.
The conversation was quick, professional, and ended with a satisfied customer.
Why This Matters
This is a great example of the kind of call most humans would normally have to take—but not anymore with an AI Service Advisor. Instead of pulling a technician or front-desk staff away from another task, Otto handled the call start to finish.
We remove distractions so your team can focus on what they do best—servicing vehicles, not managing interruptions.
The Benefits of AI Call Handling
Calls like this may seem small, but over time, they add up. When AI handles routine or repetitive tasks, it opens the door to a more efficient and productive workplace.
Here’s what shops gain with AI Service Advisors:
- Time savings: No more stopping to answer every simple question.
- Improved workflow: Less distraction for your team.
- Customer convenience: Callers get clear answers, anytime—even after hours.
- Consistency: Every call is handled professionally and politely.
The Bigger Picture
Otto isn’t just a robot with a script—he’s a smart, reliable team member designed to support the flow of your shop. Whether it’s a quick drop-off question or a more complex booking, AI can handle it. And when something requires a human touch, the message is passed along clearly and efficiently.
At In Motion Brands, we believe AI should work for people—not replace them. That’s why our digital assistants like Otto are trained to handle the common calls, so your staff can focus on the uncommon ones—the ones that really move your business forward.
Ready to Take the Next Step?
When a customer calls to ask, “Can I drop my car off early?”—your AI should be ready to respond, “Absolutely. Just use the Drop Box.”
That’s the power of an AI Service Advisor: fast, friendly, and fully capable of handling the everyday calls that take up your team’s time. It’s a smarter way to manage communication—one that saves time, reduces stress, and keeps your shop running smoothly.
Want to see what AI can do for your business? Contact In Motion Brands today to learn how our AI Service Advisors can help you stay focused, boost efficiency, and never miss a customer call again.