How Accurate is AI Call Agent?
Curious how accurate our AI Call Agent is?
At In Motion Brands, we don’t just develop tools—we deliver solutions that enhance operational efficiency, customer experience, and shop-level success. One of our most powerful innovations to date is the AI Call Agent, designed to professionally manage inbound calls, answer customer inquiries, and support service advisors by taking routine call handling off their plates.
Recently, one of our partners decided to put the AI Call Agent to the test—and the results spoke volumes.
John, the owner of Gurr Auto, an AUTOPRO location, called his own shop posing as a customer. His request? An oil change… for his Tesla.
A clever test—one that any seasoned service advisor would recognize as a trick question. Teslas, being fully electric vehicles, don’t require traditional oil changes. The real question was whether the AI would recognize that too.
It did.
Without hesitation, the AI Call Agent responded that Teslas do not require oil changes and went a step further—outlining other maintenance services relevant to electric vehicles, such as brake fluid replacement, tire servicing, and coolant system checks.
John promptly revealed his intent: “Nope. I was just testing you.”
Listen to the full call here:
This exchange may seem lighthearted on the surface, but it demonstrates something much more important: the AI Call Agent is built with real-world automotive knowledge and the ability to respond accurately and professionally—even when challenged.
More Than Just a Smart Assistant
For Gurr Auto, and many other shops, the AI Call Agent has quickly proven its value by:
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Reducing missed calls and voicemails
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Answering frequently asked questions with consistency
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Freeing up service advisors to focus on in-shop guests
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Handling overflow and after-hours inquiries with ease
Every call is recorded and transcribed, enabling shop owners and managers to monitor quality, improve messaging, and ensure every customer interaction meets their standards.
Designed for Today’s Shop. Built for the Future.
This moment—where a shop owner himself tried to trick the system—reflects the confidence shop owners can have in a solution that doesn’t just answer phones, but actively supports the customer journey.
And it’s only the beginning.
Take a look at the full transcript from the call below:
Contact Us
Looking to implement the AI Call Agent in your shop? Contact In Motion Brands to learn how our voice technology can elevate your customer experience and give your front counter staff the support they need to thrive.