AI Service Advisor Simplifies Auto Glass Repair Requests
When customers face unexpected windshield damage, every minute matters, in this real-life call, a driver with a 2025 BMW 430i reaches out after a rock chips their windshield. Instead of waiting on hold or pulling a service advisor away from the counter, an AI Service Advisor steps in to help.
From start to finish, the AI captures all the details a shop needs to respond quickly:
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Vehicle make, model, and year
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Type and location of damage
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Insurance provider details
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Special windshield features
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Preferred contact information
By collecting everything upfront, the shop team can prepare before calling the customer back, making the follow-up faster and more productive.
This isn’t about replacing your team—it’s about supporting them. When the AI handles routine calls like this, service advisors can stay focused on helping customers in-store and managing complex repairs.
For shop owners, this means:
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Shorter response times
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Better-prepared service advisors
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Happier customers who feel taken care of instantly
Whether it’s glass repair, tire replacement, or booking maintenance, AI-driven call handling ensures no detail gets lost and no customer waits too long.
Ready to improve shop efficiency and customer satisfaction?
Contact us to see how the AI Service Advisor from In Motion Brands can help.