At the NAPA Autopro John Dixon Memorial Event, we’re showcasing how the AI Service Advisor is revolutionizing customer interactions in automotive repair shops.
Every missed call represents a lost opportunity, an unbooked appointment, a lost tire sale, or a customer inquiry that never gets answered.
Traditionally, auto shops miss over 20% of inbound calls, resulting in significant revenue loss and reduced customer satisfaction. This year, In Motion Brands is demonstrating how AI-powered phone agents ensure you never miss another call and deliver exceptional customer experiences while giving your team back something truly invaluable: time.
We’ve worked closely with Doug Brackett throughout the development of our AI Service Advisor, leveraging his insights and real-world feedback to refine the agent’s performance and customer experience. In the video below, Doug shares his experience using the AI Service Advisor at Downtown Automotive and explains how it has transformed the way his shop handles customer calls.
“This AI tool has transformed the way we handle one of our biggest daily bottlenecks.”
— Doug Brackett, Owner, Downtown Automotive, Nelson BC
Doug’s story represents what’s possible when AI-powered call handling gives your team more time, your clients better service, and your shop higher efficiency.
Meet Kate, an AI Service Advisor powered by In Motion Brands, as she handles a recent tire inquiry at NAPA AUTOPRO Downtown Automotive:
But the highlight? The caller realized Kate wasn’t human and jokingly asked:
“When the revolution comes, will you spare me?”
Kate’s response was light, natural, and perfectly in stride, showing just how human-like AI-powered customer service can feel.
The AI Service Advisor acts as a virtual team member, available 24/7 to handle calls, qualify leads, and book appointments directly into AutoOps.
Key Features:
We analyzed hundreds of calls from Downtown Automotive, both before and after implementing the AI Service Advisor. The findings highlight how AI improves efficiency, captures opportunities, and how we can continue to tweak operations to elevate customer experiences.
Key Takeaways:
With AI managing repetitive calls and booking tasks, your team gains hours back every week:
Doug puts it perfectly:
“This isn’t about replacing people — it’s about giving my team more time to serve the clients in front of them while still delivering an exceptional, consistent experience to every caller.”
— Doug Brackett
For your customers, the experience is seamless and frustration-free:
“What used to be a frustration point is now a positive first impression.”
— Doug Brackett
The AI Service Advisor isn’t just another tool; it’s a game-changing solution for automotive shops. By combining 24/7 call handling, real-time AutoOps integration, and multilingual support, it ensures:
Doug’s success at Downtown Automotive shows what’s possible when AI is integrated seamlessly into your workflow. Now, it’s your turn to transform how your shop connects with customers.
Fill out the form below, and our team will walk you through: