Every missed call represents a lost opportunity, an unbooked appointment, an insurance partner inquiry that never gets answered.
Traditionally, shops miss over 20% of inbound calls, resulting in significant revenue loss and reduced customer satisfaction. This year, In Motion Brands is demonstrating how AI-powered phone agents ensure you never miss another call and deliver exceptional customer experiences while giving your team back something truly invaluable: TIME
We’ve partnered closely with collision shops to develop a custom AI model designed specifically for managing insurance partner calls; a powerful example of what our AI Advisor platform can deliver.
“We had a customer come to the shop and specifically ask for Kate (our AI Advisor) by name, he said the service was excellent and wanted to meet her in person. Can you please tell Kate to let our customers know she’s our digital assistant”
The AI Service Advisor acts as a virtual team member, available 24/7 to handle calls, qualify leads, and take appointment requests.
Key Features:
We analyzed calls from collision centres to better understand why customers reach out and what appointments they’re looking for. These insights highlight how the AI Service Advisor can improve efficiency, streamline booking, and enhance the overall customer experience.
Nearly one in three calls to collision centres are customers checking on their vehicle’s repair progress.
This shows the importance of providing real-time updates and how AI can automatically manage these requests,
saving advisors significant time.
From booking new appointments to rescheduling existing ones, 14% of calls focus on scheduling.
By integrating AI-powered booking tools, shops can reduce hold times and improve customer satisfaction.
Many callers ask about parts availability, quotes, and specific services.
AI instantly provides accurate, consistent answers — improving response times and reducing manual follow-up.
When customers book online or over the phone, two-thirds are for collision repair appointments.
The remaining bookings are primarily for diagnostics, estimates, and glass or windshield services,
where AI can guide customers to the right service option instantly.
At In Motion Brands, we’re helping collision shops, insurance partners, and customers stay connected with ease. Through our AI Service Advisor and smarter workflows, communication is faster, simpler, and more efficient.
Insurance Partners
Automatic reference numbers if shops don’t answer
Status updates emailed directly
Networks
No missed calls from insurers or customers
More time to focus on serving end customers
End Customers
Faster updates on repair progress
AI queues call-back requests so no inquiry is missed
By connecting collision centres, insurers, and customers, we reduce delays, prevent missed opportunities, and deliver a seamless repair experience from start to finish.
With AI managing repetitive calls and booking tasks, your team gains hours back every week:
“This isn’t about replacing people — it’s about giving my team more time to serve the clients in front of them while still delivering an exceptional, consistent experience to every caller.”
— Shop Owner
For your customers, the experience is seamless and frustration-free:
“What used to be a frustration point is now a positive first impression.”
—Multi Store Shop Owner
The AI Service Advisor isn’t just another tool; it’s a game-changing solution for automotive shops. By combining 24/7 call handling, real-time AutoOps integration, and multilingual support, it ensures:
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