At In Motion Brands, we are changing how automotive shops connect with their customers. The AI Service Advisor is more than a virtual assistant; it is your newest team member, powered by generative AI and natural language processing to deliver real-time, human-like conversations that improve customer service and drive results.
Built for the automotive industry, this intelligent solution listens, understands, and responds like your best service advisor. It works 24/7, never misses a call, and saves your team valuable time by reducing incoming call volume by 20–50% through automated, accurate handling of customer inquiries.
Want to learn more or see the AI Service Advisor in action? Use the form below to connect with our team.
We partnered with Doug Brackett, owner of Downtown Automotive in Nelson, BC, throughout the development of the AI Service Advisor. His real-world feedback shaped how the technology fits into a working shop.
“This AI tool has transformed the way we handle one of our biggest daily bottlenecks.”
– Doug Brackett, Owner, Downtown Automotive, Nelson BC
Every unanswered call is a missed opportunity. The AI Service Advisor ensures that no lead slips through the cracks, whether customers are calling for tires, repairs, or updates.
Key Highlights:
It is like adding a trained advisor to your team without adding to your payroll.
Powered by advanced conversational AI and machine learning, the AI Service Advisor connects seamlessly with the tools you already use to manage your business.
Smart Integrations:
The result is smarter operations, clearer visibility, and better insight into how AI improves your customer journey from the first call to the final invoice.
Meet Kate, an AI Service Advisor powered by In Motion Brands, as she handles a recent tire inquiry at NAPA AUTOPRO Downtown Automotive.
The caller realized Kate was an AI and joked:
“When the revolution comes, will you spare me?”
Kate replied naturally and professionally, showing how human-like AI-powered customer service can feel.
The AI Service Advisor acts as a virtual team member. It handles calls, qualifies leads, and takes appointment requests around the clock.
Key Features:
With AI managing repetitive calls and booking tasks, your team gains hours each week.
“This is not about replacing people. It is about giving my team more time to serve the clients in front of them while still delivering a consistent experience to every caller.”
– Doug Brackett
The AI Service Advisor is a game-changing solution for automotive shops. With 24/7 call handling, real-time AutoOps integration, and strong reporting, it delivers:
Doug’s success at Downtown Automotive shows what is possible when AI becomes part of your workflow.
Fill out the form below and our team will walk you through: