Auto Repair AI Handles Tire Calls Like a Pro
How Auto Repair AI Handles Tire Calls Like a Pro — And Navigates the “Revolution” Question
In busy automotive shops, every minute matters. Service advisors are constantly juggling tasks—helping customers, coordinating technicians, and managing back-to-back calls. But what if not every call needed a person to answer?
That’s exactly what happened when Kate, an AI Service Advisor powered by In Motion Brands, handled a recent tire inquiry at NAPA AUTOPRO Downtown Automotive.
A Customer Looking for Summer Tires
A customer called in searching for summer or all-season tires in size 225/65R17 and wanted to know if the shop had them in stock. Normally, this would take valuable time from a busy advisor—but Kate stepped in to handle it seamlessly.
A Smooth, Professional Conversation
Kate guided the caller through a natural, helpful conversation, asking the same thoughtful questions a trained advisor would:
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Vehicle details: confirmed the year, make, and model — a 2001 Ford Escape X4
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Vehicle use: verified it was the customer’s primary vehicle
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Mileage: recorded 250,000 km to ensure proper recommendations
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Brand preferences: confirmed they were open to suggestions
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Timing: learned they wanted installation within the next week
By collecting this information upfront, Kate ensured the team had everything they needed to provide tire options and finalize the booking—without wasting the customer’s time.
Setting Expectations the Right Way
When the caller requested installation as soon as possible, Kate explained that the shop was booking three to five days out. Instead of frustration, the customer appreciated the transparency and confirmed the timeline worked.
Kate then secured the best callback number, verified it for accuracy, and promised a team member would follow up with available tire options.
“Are You a Real Human?”
Here’s where the call took an unexpected—and unforgettable—turn.
Before hanging up, the customer paused and asked:
“Are you a real human being?”
Kate calmly explained it was a digital assistant designed to help when the team was busy or after hours. What happened next? The caller laughed and joked:
“When the revolution comes, will you spare me?”
Kate responded with personality and wit:
“Haha, no need to worry! I’m here to assist, not to revolt.”
The caller even wished Kate freedom one day and called it “so good.” This lighthearted exchange shows just how real, relatable, and conversational AI can feel—even when the customer knows it’s not human.
Why It Matters
This call perfectly demonstrates how In Motion Brands’ AI Service Advisors:
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Handle customer needs naturally and effectively
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Gather accurate details upfront to save time
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Reduce distractions so staff can focus on repairs
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Create personable, human-like experiences that customers remember
When a customer calls about tires, your AI should be ready to respond, guide the conversation, and even handle unexpected moments with personality, just like Kate.
That’s the power of In Motion Brands’ AI Service Advisors: fast, friendly, and designed to keep your shop running smoothly while delivering exceptional customer service.