Every missed call in your automotive shop represents a lost opportunity—whether it’s an unbooked appointment, an unanswered customer inquiry, or a sale that slips away. Research shows that 20% of inbound calls to auto repair shops go unanswered, leading to potential revenue losses and dissatisfied customers.
Your team is already juggling multiple responsibilities—assisting in-store customers, handling repairs, and managing operations. But when the phone rings, they have to stop everything to answer, often in a rushed or uninviting manner. If the call is missed, it may never come back.
This is where In Motion Brands’ AI Phone Call Platform changes the game.
Our AI Voice Agents provide an advanced solution that ensures your business never misses a call again. Whether a customer reaches out during business hours when your team is busy or after hours when your shop is closed, our AI Assistant is there to answer, engage, and convert inquiries into real opportunities.
✔ Live Call Handling: AI answers incoming calls instantly, providing customers with the information they need without long hold times.
✔ Natural Language Understanding: Customers experience smooth, conversational interactions as if speaking with a live phone agent.
✔ Call Summaries & Transcripts: Every interaction is recorded, summarized, and made available for your team to review.
✔ Follow-Up Alerts: If an inquiry requires human intervention, the AI Assistant notifies your team for a timely response.
✔ Customizable Responses: Program location-specific details such as store hours, services, and policies to ensure accurate, professional responses.
✔ Scalable for Growth: Whether you have one location or multiple, the AI Phone Call Platform adapts to your needs.
Call data from locations across North America shows that:
With AI taking care of routine calls, your service advisors can spend more time assisting customers in the shop, leading to better customer experiences and more revenue.
We understand that customer service is the backbone of your business. Our AI Voice Agents are designed to enhance—not replace—your team.
Impact Player: This AI-powered assistant jumps in after-hours or when the shop is too busy to answer calls. It is programmed to understand the business, capture customer inquiries, expedite follow-ups, and alert staff about missed opportunities. This ensures that no call—and no potential sale—is ever lost.
Quarterback AI Call Triage: Beyond the Impact Player role, the Quarterback answers every incoming call, handling routine inquiries and freeing up staff from handling the calls that serve as distractions. When a high-value customer inquiry arises, the AI seamlessly transfers the call to a human expert, enhancing efficiency while increasing sales and productivity.
Game Changer: Acting as a virtual service advisor, the Icon integrates with shop management systems and other digital tools. It can generate quotes, book appointments, and close sales—without delays, mood swings, or inconsistencies, ensuring seamless customer service.
Don’t let another customer go to voicemail or hang up in frustration. Take control of your shop’s customer interactions with AI-powered phone agents that ensure every call is answered, every inquiry is handled, and every customer gets the support they need.
📞 Try a Demo Now! Call (915) 312-0382 to Experience the Future of Auto Shop Communication.